You log in with an email and password. The pieces around that:
Forgot password?on the login page emails you a reset link — it lands you on a page where you set the new password.- Changing your password while logged in runs through the same reset flow. If you can't find an in-app change, use the same link from a logged-out tab.
Explore the live demoon the login page signs you into a shared demo workspace — it's a tour, not your account.
Use the reset flow for a forgotten password, and after any suspicion the password leaked. Use the demo to show the product to someone without touching your own client data.
Reset your password
To reset your password:
- On the login page, select
Forgot password?and enter your account email. - Open the email and follow the link. It's time-limited, so use it soon after requesting.
- Set the new password on the page it opens — you're logged in from there.
A successful reset logs you in immediately. If the link expired, request a fresh one — nothing is harmed by requesting twice, and only the newest link works.
Note that reset emails go only to addresses that have an account, and the form won't tell a stranger whether an email is registered. There's no username recovery, because the email is the username.
The demo login
The demo workspace is shared and periodically reseeded. Never do client work in it, and never run an audit for a real client site while signed in as the demo.
If something isn't working
The reset email never arrives. Check spam, make sure you entered your signup email (not an alias), and retry. Corporate filters occasionally quarantine automated mail — the email comes from our sending domain.
The link opens but errors. It expired, or a newer link superseded it. Request again and use the newest email.
You can log in but see nothing. That's the wrong workspace rather than the wrong password. Check the workspace in the account menu, and see projects and workspaces →.